Terms of Service

MeterMiser is a service operated by sokkos, LLC, an Ohio limited liability company (“sokkos,” “we,” “us,” or “MeterMiser”). These Terms of Service (the “Terms”) are a binding agreement between you and sokkos, LLC governing your use of the MeterMiser websites, applications, and services (together, the “Service”).

By creating an account, subscribing to a paid plan, or using the Service, you accept these Terms and our Privacy Policy. If you don't agree, don't use the Service.

PLEASE NOTE: SECTION 17 CONTAINS A BINDING ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT HOW DISPUTES BETWEEN US ARE RESOLVED. YOU MAY OPT OUT WITHIN 30 DAYS AS DESCRIBED THERE.

The Service is offered to residents of the United States who are at least 18 years old and able to form a binding contract. The rate data we present currently covers Ohio utilities regulated by the Public Utilities Commission of Ohio (“PUCO”).

You are responsible for the accuracy of the information you provide, for keeping your login credentials secure, and for all activity under your account. Don't share your account. Notify us promptly at support@metermiser.com if you suspect unauthorized access.

MeterMiser is an informational tool. It helps you track residential electric and natural gas supplier rates, contract expiration dates, and potential savings from switching suppliers. We aggregate publicly available rate data — principally from PUCO's Apples-to-Apples marketplace — and present it alongside the utility account information you choose to enter.

We want this to be unmistakable. MeterMiser:

• is not an electric or natural gas utility, supplier, retail energy provider, broker, aggregator, or marketer, and is not certified by PUCO as any of those;
• does not sell, arrange, or negotiate energy supply, and does not enroll you with, or enter contracts with, any supplier on your behalf;
• does not accept commissions, referral fees, lead-generation fees, or any other compensation from energy suppliers, and does not sell your contact information to suppliers;
• does not provide legal, financial, tax, or investment advice (see §5);
• does notact as your agent or any supplier's agent — and we expressly decline any agency relationship even if one is offered, unless we authorize it in a signed writing.

Any decision to switch suppliers — and the entire enrollment process — is yours alone and happens directly between you and the supplier you choose.

Everything the Service shows you — rates, comparisons, savings estimates, charts, timing indicators, alerts, and any other output — is general information provided to help you do your own research. It is not advice, a recommendation, or an offer to contract, and it is not tailored professional guidance. Savings figures are estimates computed from the usage numbers you provide and the rate data we have on file; your actual costs and savings will differ based on your real usage, weather, supplier fees and terms, and rate changes.

You agree that you will independently verify current rates, terms, fees, and contract conditions directly with a supplier before entering into any supply agreement.

We work to keep rate data fresh and accurate — it is collected automatically from public sources on a regular schedule — but we cannot and do not guarantee it. Rates change frequently; public sources contain errors, formatting changes, and outages; and automated collection can have gaps or delays. The data we display may be incomplete, out of date, or wrong, and offers shown may no longer be available. We may correct, update, or remove data at any time without notice.

The optional bill-scan feature uses artificial intelligence to read a photo or PDF of your utility bill and pre-fill your account details. AI extraction is imperfect: it can misread, omit, or mislabel values. That is why the Service always shows you the extracted values for review before anything is saved — you are responsible for confirming or correcting them, and the values you save are treated as entered by you.

You may only scan bills that you have the right to use. Our Privacy Policy describes exactly what is extracted, what is discarded (including the image itself), and what is retained.

Paid plans include alerts (for example, before a tracked contract expires or when our data shows a cheaper offer). Alerts are delivered on a best-effort basis by email and/or push notification. Delivery depends on third-party networks, your device settings, spam filters, and the accuracy of the contact details and contract dates you entered. Alerts may be delayed, may fail to arrive, or may be based on data that has since changed.

You agree not to rely on alerts as your only reminder of contract deadlines, and that we are not responsible for costs arising from a missed, delayed, or inaccurate alert — including a contract that renewed or expired without you acting on it.

The Service links to third-party websites — including supplier enrollment pages, supplier terms documents, and public data sources. We provide those links for convenience only. We don't control third-party sites, don't endorse any supplier or offer, and aren't responsible for third parties' content, products, terms, or privacy practices, or for anything that happens in your dealings with them.

Switching suppliers can carry real risks that are yours to evaluate — for example, early-termination fees on your existing contract, intro rates that later rise, monthly fees, and losing standing in a community aggregation program you may not be able to rejoin until its next enrollment window. The Service surfaces reminders about these risks, but evaluating them is your responsibility.

We offer three plans: Free, Standard ($36/year), and Professional ($50/month, up to 25 properties). Current plan details and feature entitlements are shown on the pricing page and your account page. Prices are in U.S. dollars. Payments are processed by Stripe; by subscribing you also agree to Stripe's applicable terms.

Auto-renewal. Paid plans renew automatically at the end of each billing period (yearly for Standard, monthly for Professional) using the payment method on file, at the then-current list price of your plan, until you cancel. For annual plans, we send a reminder email to the address on file before the renewal charge. You can see your renewal date and cancel anytime in the Billing Portal — cancelling is as easy as subscribing was.

Price changes.If we change the price of your plan, we'll notify you by email at least 30 days before the new price applies to you; it takes effect at your next renewal. If you don't want the new price, cancel before the renewal.

Plan changes.Upgrades take effect immediately: you're charged the full new plan price at the time of upgrade, your billing cycle resets to that date, and unused time on your previous plan is credited as a line item on the upgrade invoice. Downgrades are not supported mid-cycle — instead, cancel your current plan; it stays active until your renewal date, after which you drop to the Free plan and may subscribe to a different plan.

Taxes. Prices exclude any taxes we are required to collect, which will be shown at checkout if they apply.

You can cancel a paid plan at any time from the Billing Portal linked from your dashboard. Cancellation takes effect at the end of your current billing period — your plan stays active, with all paid features, until that date, after which your account reverts to the Free plan.

No refunds.Except where required by law, we do not offer refunds or credits for partial billing periods, unused time, or unused features — including pro-rated refunds when cancelling mid-cycle, refunds for features you didn't use, and refunds because you forgot to cancel before a renewal. Deleting your account does not generate a refund for time remaining on a paid plan.

We will, at our discretion, issue refunds for clear billing errors on our side (for example, duplicate charges). Contact support@metermiser.com if you believe you were incorrectly billed.

The Free plan is offered at no cost, and we won't retroactively charge you for past Free-plan use. The Service — including Free and paid features — will evolve: we may add, change, limit, or discontinue features at any time. If a change materially reduces what a paid plan includes during a period you've already paid for, your remedy is to cancel; where required by law we'll provide a pro-rated refund for the unusable remainder.

You agree not to:

• access the Service by automated means (bots, scrapers, crawlers) or harvest, copy, or redistribute the data presented in the Service, including for training machine learning models or building competing datasets or services;
• resell, sublicense, or commercially exploit the Service or its data without our written agreement;
• probe, bypass, or interfere with the Service's security, rate limits, or usage limits, or attempt to access other users' accounts or data;
• reverse engineer, decompile, or disassemble any part of the Service, except where that restriction is prohibited by law;
• upload content you don't have rights to, or content that is unlawful, malicious, or infringing;
• use the Service to harass, defame, or impersonate any person, utility, or supplier, or in violation of any applicable law or regulation.

The Service — including its software, design, text, graphics, logos, and the selection and arrangement of data — belongs to sokkos, LLC or its licensors and is protected by intellectual-property laws. “MeterMiser” and the MeterMiser logo are trademarks of sokkos, LLC. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal or internal business purposes, subject to these Terms. We reserve all rights not expressly granted. Underlying public rate data remains public; what you may not do is extract it from us in bulk (§13).

Your content. You retain ownership of the information and documents you submit to the Service (for example, utility account details and scanned bills). You grant us a worldwide, non-exclusive, royalty-free license to host, process, transmit, and display that content as needed to operate and improve the Service, including creating and using de-identified, aggregated data as described in our Privacy Policy. This license ends when your content is deleted, except for the de-identified records described there, which contain nothing that identifies you.

Feedback. If you send us ideas or suggestions, we may use them without restriction or compensation.

You can stop using the Service, cancel your plan (§11), or delete your account (from your dashboard) at any time. We may suspend or terminate your access — with notice where practicable — if you materially violate these Terms, if your use creates risk or legal exposure for us or others, or if we discontinue the Service. If we terminate without cause while you have time remaining on a paid plan, we'll refund the pro-rated remainder — that's the one case our no-refund policy doesn't apply to.

Sections 5, 6, 8, 9, 14, and 16–19 survive termination.

Plain English: the Service is provided as-is, our data can be wrong, and if something goes wrong our financial responsibility is capped. The capital letters below are legally required emphasis.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL DATA, ESTIMATES, ALERTS, AND OTHER CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, OR UNINTERRUPTED OR ERROR-FREE OPERATION. WE DO NOT WARRANT THAT ANY RATE, OFFER, OR SAVINGS ESTIMATE IS ACCURATE, CURRENT, OR ACHIEVABLE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER SOKKOS, LLC NOR ITS MEMBERS, OFFICERS, EMPLOYEES, OR AGENTS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST SAVINGS, LOST DATA, OR COSTS OF SUBSTITUTE SERVICES, ARISING FROM OR RELATING TO THE SERVICE OR THESE TERMS — INCLUDING DAMAGES ARISING FROM SUPPLIER CONTRACTS YOU ENTER OR EXIT, MISSED OR INACCURATE ALERTS, OR INACCURATE DATA OR ESTIMATES — EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Some jurisdictions don't allow certain exclusions or limits, so parts of this section may not apply to you; in that case liability is limited to the fullest extent the law allows.

Plain English: if we have a dispute, we first try to work it out informally. If that fails, it goes to individual arbitration (or small-claims court) instead of a jury trial or class action. You can opt out of arbitration entirely within 30 days of accepting these Terms by emailing us.

Informal resolution first. Before filing any claim, you agree to email a written description of the dispute to support@metermiser.com (and we'll do the same to your account email) and give the other side 30 days to resolve it. Most problems get fixed here.

Binding arbitration.If we can't resolve it informally, any dispute arising out of or relating to the Service or these Terms will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. The arbitration will be conducted by videoconference by default; if the arbitrator determines an in-person hearing is necessary, it will be held in the Ohio county where you live, or another location we both agree to. The arbitrator's decision is final and enforceable in court. The Federal Arbitration Act governs this section. AAA fees will be allocated per the Consumer Rules; if your claim is for less than $1,000 and you prevail, we'll reimburse your filing fee. If the arbitrator finds a claim was filed frivolously or in bad faith, the arbitrator may award the other side its reasonable fees and costs to the extent the Consumer Rules allow. The arbitrator is bound by these Terms, including the disclaimers and liability limits in §16, and may award relief (including declaratory or injunctive relief) only in favor of the individual party seeking it and only to the extent necessary for that party's individual claim.

Exceptions. Either party may (a) bring an individual claim in small-claims court, or (b) seek injunctive relief in court for intellectual-property infringement or unauthorized access to the Service. Nothing here prevents you from reporting issues to government agencies (including PUCO or the FTC) or seeking relief they can award.

CLASS ACTION AND JURY WAIVER: TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPUTES WILL BE RESOLVED ONLY ON AN INDIVIDUAL BASIS — NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING — AND BOTH PARTIES WAIVE ANY RIGHT TO A JURY TRIAL. If the class waiver is found unenforceable for a particular claim, that claim (and only that claim) proceeds in court, and the rest of this section still applies.

Batch arbitration. If 25 or more similar demands are filed by or with the assistance of the same or coordinated counsel, the AAA will administer them in batches of up to 50, with a single arbitrator and one set of fees per batch, before any remaining batches proceed.

30-day opt-out. You can reject this arbitration agreement (keeping the rest of these Terms) by emailing support@metermiser.com with the subject “Arbitration opt-out” from your account email within 30 days of first accepting these Terms. Opting out won't affect your ability to use the Service.

These Terms are governed by the laws of the State of Ohio and applicable federal law, without regard to conflict-of-laws rules. For any claim not subject to arbitration under §17, you and we consent to the exclusive jurisdiction of the state and federal courts located in Ohio (except small-claims matters, which may proceed in your local small-claims court). To the extent permitted by law, any claim arising out of or relating to the Service must be brought within one (1) year after the claim accrues, or it is permanently barred.

You agree to indemnify and hold harmless sokkos, LLC and its members, officers, employees, and agents from claims, damages, and reasonable attorneys' fees arising from (a) content you submit to the Service, (b) your violation of these Terms or of applicable law, or (c) your dealings with any energy supplier or other third party. We'll notify you promptly of any such claim and may participate in the defense with our own counsel.

Changes to these Terms.We may update these Terms. For material changes we'll notify you by email at the address on file and update the Effective Date above, with the changes taking effect no sooner than 15 days after notice (except changes required by law, which take effect as required). Continued use after the effective date constitutes acceptance; if you don't agree, stop using the Service and cancel your plan before the changes take effect. Material changes to §17 will not apply to disputes that arose before the change.

Everything else.These Terms plus the Privacy Policy are the entire agreement between us about the Service and supersede prior agreements. If a provision is found unenforceable, the rest remains in effect. Our not enforcing a provision isn't a waiver. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets, and will notify you if we do. We aren't liable for delays or failures caused by events beyond our reasonable control (outages of upstream providers, natural disasters, government action, and the like). Notices to you may be given by email to your account address or by posting in the Service; notices to us go to support@metermiser.com. Section headings are for convenience only.

Questions about these Terms or your account? Email support@metermiser.com. Privacy questions go to privacy@metermiser.com.